At LG Store, we are committed to providing our customers with a convenient and reliable shopping experience. We carefully process and dispatch orders to ensure that products reach customers safely and on time.

Order Processing

Once an order is placed, our team may contact the customer to confirm the order and delivery details. Customers are responsible for providing accurate information, including their name, phone number, and complete delivery address. Orders may be delayed if the information provided is incorrect or incomplete.

Delivery Time

We offer delivery services across Pakistan. For eligible orders within Lahore, same-day delivery may be available, subject to product availability, order confirmation, delivery location, and order timing.

For customers outside Lahore, delivery generally takes 1–2 working days, depending on the destination and courier or delivery service.

Delivery times are estimates and may vary during weekends, public holidays, promotional periods, or due to circumstances beyond our control.

Delivery Charges

Applicable delivery charges, if any, will be communicated to the customer at the time of order confirmation. Charges may vary depending on the product, delivery location, order size, and delivery method.

Checking Your Order

Customers are advised to inspect the package carefully when receiving their order. If the package appears damaged, opened, or tampered with, customers should notify the delivery representative and contact LG Store immediately.

If any issue is noticed after opening the package, customers should contact our support team as soon as possible and provide relevant photographs or videos if requested.

Delivery Delays

Although we make every effort to deliver orders within the estimated timeframe, LG Store is not responsible for delays caused by courier services, weather conditions, public holidays, incorrect customer information, or other circumstances beyond our control.

Return & Exchange Policy

At LG Store, customer satisfaction is our priority. We aim to ensure that every product is delivered in proper condition and meets the customer’s order requirements.

Returns

Customers may request a return in accordance with the applicable return period communicated by LG Store for their order or product.

To qualify for a return, the product must be in its original condition and should be returned with its original packaging, accessories, manuals, warranty documentation, and other items supplied with the product.

Products that have been used improperly, physically damaged, modified, or repaired by an unauthorized person may not be eligible for return.

Exchanges

Eligible products may be exchanged subject to product availability and approval after inspection. The product must be returned in the same condition in which it was received, along with all original packaging and accessories.

Damaged or Defective Products

If a product arrives damaged or has a manufacturing defect, customers should contact LG Store as soon as possible. Customers may be asked to provide photographs or videos of the product, packaging, and damage for verification.

Products covered by a manufacturer’s warranty will be handled according to the applicable warranty terms and conditions.

Product Inspection

All returned or exchanged products may be inspected by our team before approval. The return or exchange will only be processed if the product meets the applicable requirements.

A return or exchange may be rejected if the product is damaged due to misuse, negligence, unauthorized repair, modification, or improper handling, or if essential accessories or original packaging are missing.

Return Shipping

Customers will be provided with return instructions after their request has been reviewed. Products must be securely packed to prevent damage during transportation.

Refunds

For approved returns, refunds will be processed after the product has been received and successfully inspected. The refund method and processing time may depend on the original payment method and the circumstances of the return.

How to Request a Return or Exchange

Customers should contact LG Store with their order number, product details, contact information, and reason for the return or exchange. Our team will review the request and provide the necessary instructions.

Email: info@lgstore.pk

Phone: (+92)321-8856014

LG Store reserves the right to update this policy when necessary. Any changes will be published on this page.