Returns + Exchanges

At LG Store, we are committed to providing our customers with a convenient, secure, and reliable delivery experience. We carefully process every order and take reasonable measures to ensure that products are delivered safely and within the estimated timeframe.

Order Confirmation

Once an order is placed through our website, our team may contact the customer to confirm the order details before processing and dispatch.

Customers are responsible for providing accurate and complete information, including their full name, contact number, and delivery address. Orders may be delayed if the information provided is incorrect or incomplete.

Delivery Areas

LG Store provides delivery services to customers across Pakistan. Delivery availability may depend on the product, delivery location, product size, and applicable transportation arrangements.

Certain large or heavy products may require special delivery arrangements due to their size and weight.

Delivery Time

For eligible orders within Lahore, same-day delivery may be available, subject to product availability, order confirmation, delivery location, and order placement time.

For customers in other cities, delivery generally takes 1–2 working days, depending on the destination and applicable delivery service.

Delivery timeframes are estimates and may vary due to weekends, public holidays, high order volumes, courier schedules, or unforeseen circumstances.

Delivery Charges

Applicable delivery charges, if any, will be communicated to the customer at the time of order confirmation.

Delivery charges may vary depending on the customer’s location, product type, size, weight, and delivery requirements.

Where additional transportation or handling charges apply, customers will be informed before the order is dispatched.

Receiving Your Order

Customers are advised to inspect the package carefully at the time of delivery. Please check the outer packaging for visible signs of damage, opening, tampering, or mishandling.

If the package appears damaged or tampered with, customers should notify the delivery representative and contact LG Store as soon as possible.

Customers may be asked to provide photographs or videos of the package and product for verification.

Product Damage During Delivery

LG Store takes reasonable precautions to ensure products are properly packed and handled before dispatch. However, if a product appears to have been damaged during transportation, customers should report the issue promptly after receiving the order.

Our team may inspect the product and packaging and review any available photographs, videos, or delivery evidence before determining the appropriate resolution.

Failed Delivery

Customers are responsible for being available to receive their order at the provided delivery address.

If delivery cannot be completed because the customer is unavailable, the address is incorrect or incomplete, the contact number is unreachable, or other information provided by the customer is inaccurate, additional delivery arrangements may be required.

Any applicable charges resulting from repeated delivery attempts may be the customer’s responsibility.

Order Cancellation

Customers who wish to cancel an order should contact LG Store as soon as possible.

Once an order has been processed, packed, or dispatched, cancellation may no longer be possible. In such cases, the customer may be required to receive the product and follow the applicable Return & Exchange Policy.

Delivery Delays

LG Store is not responsible for delays caused by circumstances beyond our reasonable control, including courier delays, adverse weather conditions, road closures, public holidays, logistical issues, or other unforeseen circumstances.

We will make reasonable efforts to assist customers and provide updates regarding significant delivery delays whenever possible.

Contact Us

For any questions regarding your order or delivery, please contact LG Store with your order number, name, contact number, and delivery details. Our customer support team will assist you with your delivery-related concerns.

Email: info@lgstore.pk

Phone: (+92)321-8856014